The Lovetrain Hobby Works


Policy - Terms - Conditions
Dedicated to a positive experience!


The below Terms and Conditions apply to all customers and dealers.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are
subject to the following terms and conditions and other applicable law. If you do not agree with these terms and conditions, as well as all of our published policies, please do not use this
site.


Pricing
Prices may change without prior notice. Sales and / or reduction of prices are only available at the time an order is placed and will not be credited on orders placed prior to sales and / or
reduced price being initiated.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the
property of www.lovetrainhobbies.com. The collective work includes works that are licensed to www.lovetrainhobbies.com. Copyright 2012, www.lovetrainhobbies.com ALL RIGHTS
RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.lovetrainhobbies.com or purchasing
www.lovetrainhobbies.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material
from the different areas of the site solely for your own non-commercial use, or to place an order with www.lovetrainhobbies.com or to purchase www.lovetrainhobbies.com products. Any
other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.lovetrainhobbies.com.
You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of www.lovetrainhobbies.com used in the site are trademarks or registered trademarks of www.lovetrainhobbies.com

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to
applicable law, www.lovetrainhobbies.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular
purpose and non-infringement. www.lovetrainhobbies.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be
corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.lovetrainhobbies.com does not make any warranties or
representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit
limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
www.lovetrainhobbies.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of
the products, even if www.lovetrainhobbies.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or
consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a www.lovetrainhobbies.com product is mistakenly listed at an incorrect price, www.lovetrainhobbies.com reserves the right to refuse or cancel any orders placed for
product listed at the incorrect price. www.lovetrainhobbies.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your order is cancelled, www.lovetrainhobbies.com shall issue a credit to your credit card account in the
amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them,
may be terminated by www.lovetrainhobbies.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability,
Indemnification and Miscellaneous, shall survive any termination.


Orders
www.lovetrainhobbies.com reserves the right to modify or cancel an order for any reason at it's sole discretion.

Notice
www.lovetrainhobbies.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to
www.lovetrainhobbies.com.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Tennessee, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on
contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not
limited to the purchase of www.lovetrainhobbies.com products) shall be in the state or federal courts located in Nashville, Tennessee. Any cause of action or claim you may have with
respect to the site (including but not limited to the purchase of www.lovetrainhobbies.com products) must be commenced within one (1) year after the claim or cause of action arises.
www.lovetrainhobbies.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right.
Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.lovetrainhobbies.com may assign its rights and duties
under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a
www.lovetrainhobbies.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise
publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may
constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the
site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
www.lovetrainhobbies.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the
content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site,
www.lovetrainhobbies.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.
However, www.lovetrainhobbies.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent,
deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.lovetrainhobbies.com
in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.lovetrainhobbies.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from
and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your
account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, www.lovetrainhobbies.com may link to sites operated by third parties. However, even if the third party is affiliated with
www.lovetrainhobbies.com, www.lovetrainhobbies.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of
www.lovetrainhobbies.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.lovetrainhobbies.com seeks to protect the
integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Products & Small Parts
Some of the products we sell on www.lovetrainhobbies.com contain small parts and are not intended for children under 14. Please use discretion when purchasing products for small
children. If you have any questions about the contents of the products we sell please contact the product manufacturer or us directly.





Returns


1) You have 45 days from date of receipt to return an item(s).
2) LIMITED LIFETIME WARRANTY - Replacements are free providing all circumstances are met. See Limitation of Liability above.
3) Returned items may be subject to a 10% restocking / service fee.
4) Order cancellation requests must be submitted, via e-mail within 24 hours of the order being placed.
5) All returns and exchanges must receive the approval of a Customer Service Representative before they will be accepted.

www.lovetrainhobbies.com will offer you a refund based on your original method of payment.

All products returned must have documentation attached explaining the reason for return / exchange. The returned item(s) must also include
the original box and packing materials. All items being returned for exchange and / or refund MUST be returned in the same new condition which
they were shipped to the customer including the packaging and all included instructions, manuals, etc. Any item(s) that have been modified in
any way, such as, but not limited to, changes in appearance, (weathering, decals, painting), additional, removed or replaced parts, will not
be accepted nor exchanges be given. All items returned for exchange will be verified by a Customer Service Representative before a store
exchange is processed. Do not ship returns / exchanges in the manufacturer's box alone. Please ship all returns / exchanges in a shipping box
/ carton. Replacements and exchanges  will be shipped / processed once we receive the returned item(s).


If any of the above procedures are not followed, the returned item(s) may be assessed a 10% restocking / service fee.


5) For any item(s) damaged during shipping, please notify Customer Service. They will provide further instructions. Please retain the
damaged shipping box and all contents for the Claims Agent unless otherwise instructed by Customer Service.

Claims for damages will be handled by the Shipping Department Manager. Upon submission, processing and receiving the reimbursement for the
claim, we will reimburse you for the damaged product(s).

Original receipt required.


United States Customers:

Your return / exchange may qualify for www.lovetrainhobbies.com to pay for return ground postage. This will be determined on a case by
case basis. If your return / exchange does qualify, you will receive a return mailing label from www.lovetrainhobbies.com.  Accommodations
will be made for customers that do not have email.

International Customers:

International customers should use the most economical mail service available in their country. www.lovetrainhobbies.com will not
reimburse return shipping costs for customers who return items using express or next-day shipping options.




Shipping



1.) Orders are processed in the order they are received. Most orders usually ship within 2 to 3 business days based on volume.

2.) UPS and USPS shipping rates take into account many factors such a point of origin, destination, weight, date of shipment, size and urgency.

3.) Extra shipping charges may apply in some circumstances. If so, we will contact you for approval before billing any additional amounts.
However, there are also times when the method of shipping may be changed at the discretion of www.lovetrainhobbies.com, due to, but not limited to, actual cost of shipping, size
of item(s) / order(s), ship to location, etc.

4.) Our prices do NOT include Import Duty and / or GST / VAT for shipments outside the of the USA. You may need to pay these charges at the time of delivery to your "Ship To"
address. You can contact your local Customs Office to determine what these rates may be.









last edited 1/24/2016